How good are you at following up your quotations or even returning calls or emails? How important is an efficient and timely response by your business in the eyes of your prospective customers? If you do not return calls promptly or follow up on the request for information, how does that leave your prospect feeling?
A1 Director, Mike, said "over the last few months I have spoken to many suppliers, asked for quite a few quotes and placed orders worth £,000's of pounds. I have been gobsmacked on the lack of interest in my contact, the minimal number of quote follow ups and even new suppliers with £'s promised to their bank account thinking they have a right to my business!".
Surely in these hard times, businesses need to be more focused on their sales enquiries and pipeline than ever before, as the choice is now greater, more competitive than ever and does not just walk through the door.
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